At Venus Footwear, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy to ensure your shopping experience is worry-free. Please read the following guidelines and instructions for returning your item(s).
Eligibility for Returns:
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Certain items, such as personalized or intimate products, may not be eligible for return due to hygiene and safety reasons. Please check the product description or contact our customer support team for clarification.
Return Period:
- You have a period of 30 days from the date of delivery to initiate a return request.
- If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
Return Process: To initiate a return, please follow these steps:
- Contact our customer support team either through email or phone and provide them with your order details and reason for the return.
- Our customer support team will provide you with a return authorization and guide you through the next steps.
- Carefully pack the item(s) in their original packaging, ensuring they are adequately protected during transit.
- Include the return authorization information inside the package.
- Ship the package back to the provided return address using a trackable shipping method. You will be responsible for the return shipping costs.
- Once we receive the returned item(s) and verify their condition, we will process your refund or exchange based on your preference.
Refunds:
- Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or payment processor.
- Please note that shipping charges and any applicable taxes are non-refundable.
Exchanges:
- If you wish to exchange an item for a different size, color, or style, please indicate your preference when contacting our customer support team.
- Exchanges are subject to product availability. If the requested item is not available, we will process a refund instead.
- Any price differences between the exchanged items may need to be settled separately.
Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact our customer support team immediately.
- Provide them with your order details and a clear description or photographic evidence of the issue.
- We will arrange for a return or replacement based on the specific circumstances.
If you have any further questions or need assistance with the return process, please don’t hesitate to reach out to our customer support team. We are here to help and ensure your satisfaction.
Please note that the return policy mentioned here is specific to online purchases made through our website. For purchases made through our physical stores or authorized retailers, please refer to their respective return policies.