At Venus Footwear, we strive to provide prompt and reliable shipping services to ensure that you receive your order in a timely manner. Please read the following information regarding our shipping and delivery process.
-
Shipping Locations:
- We offer shipping services to customers within India.
- Please note that shipping options and fees may vary depending on the destination.
-
Order Processing Time:
- Once you place an order, our team will work diligently to process and prepare your items for shipment.
- Order processing typically takes 1-2 business days.
- During peak seasons or promotional periods, processing times may be slightly longer.
-
Shipping Methods:
- We offer different shipping methods to cater to your needs. The available shipping options will be displayed during the checkout process.
- Standard Shipping: 5-7 business days.
- Express Shipping: 2-3 business days.
- Please note that these delivery timeframes are estimates and may vary depending on factors such as the destination and any unforeseen circumstances.
-
Tracking Your Order:
- Once your order is shipped, we will provide you with a tracking number via email or SMS (if provided during checkout).
- You can use the tracking number to monitor the progress of your shipment on our website or the courier’s tracking portal.
- Please allow some time for the tracking information to be updated after your order has been dispatched.
-
Shipping Fees:
- Shipping fees are determined based on various factors, including the destination, shipping method selected, and the weight or dimensions of the package.
- The exact shipping fees for your order will be calculated and displayed during the checkout process.
- Occasionally, we may offer free shipping promotions for specific order values or limited-time offers. Please refer to our website or promotional materials for more information.
-
Customs and Import Duties:
- For international shipments, customs and import duties may be applicable based on the destination country’s regulations.
- Any additional charges, such as customs fees or taxes, are the responsibility of the recipient and must be settled directly with the customs authorities, if applicable.
- Please familiarize yourself with your country’s customs policies and fees before placing an international order.
-
Undeliverable Packages:
- In the event that a package is undeliverable due to an incorrect address or other factors beyond our control, the package will be returned to us.
- We will contact you to verify the shipping address or make alternative arrangements for delivery.
- Additional shipping fees may apply for reshipment in such cases.
If you have any questions or need assistance regarding shipping and delivery, please don’t hesitate to contact our customer support team. We are here to help and ensure a smooth shipping experience.
Please note that the shipping and delivery information provided here is specific to online orders placed through our website. For shipping policies related to purchases made through our physical stores or authorized retailers, please refer to their respective policies.